Refund Policy
Last Updated: Feburary 12,2025.
At SkinHavens, customer satisfaction is our priority. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
- Due to hygiene reasons, undergarments are non-returnable and non-refundable, except in cases of defective or incorrect items.
- To qualify for a refund, you must report the issue within 3 days of receiving the order.
- Items must be unused, unworn, and in their original packaging with tags intact.
2. Refund Process
If you receive a defective or incorrect product, follow these steps:
- Contact us at skinhavens2025@gmail.com or call +92-318-4421656 within 3 days of delivery.
- Provide your order details and attach clear images of the defective or incorrect item.
- Once approved, we will initiate the refund process.
3. Refund Method
- Refunds will be issued through the original payment method (Bank Transfer for prepaid orders).
- For Cash on Delivery (COD) orders, refunds will be processed through bank transfer after confirmation.
- Processing time for refunds may take 7-10 business days after approval.
4. Non-Refundable Situations
- Change of mind or incorrect size selection.
- Products that have been used, washed, or damaged after delivery.
- Orders reported after 3 days of delivery.
5. Changes to This Policy
We reserve the right to update this refund policy at any time. Any changes will be posted on this page with the updated date.
6. Contact Information
For any refund-related inquiries, please reach out to us at:
Email: skinhavens2025@gmail.com
Phone: +92-318-4421656
Address: Mian Plaza Office#6, G1 Market Johar Town, Lahore
By making a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy.
